Welcome to Savoriko; A multi-vendor restaurant food ordering platform! We value your satisfaction and strive to provide the best experience for both customers and vendors. In order to ensure a smooth process in case of cancellations or refund requests, we have established a comprehensive Cancellation Policy and Refund Policy that applies to both parties.

Cancellation Policy for Customers

How to Cancel an Order

Customers can cancel their orders directly through the app/website by navigating to the "My Orders" section and selecting the order they wish to cancel. A confirmation prompt will appear, and customers can proceed with canceling the order.

Refund Process for Canceled Orders

Once an order is canceled, the refund process will be initiated automatically. The refunded amount will be credited back to the original payment method used during the order placement. Customers will receive an email confirmation regarding the refund.

Timeframe for Refunds

Refunds for canceled orders will be processed within 3-5 business days. Please note that the actual time taken for the refund to reflect in your account may vary depending on your bank's processing times.

Cancellation Policy for Vendors

Vendor Responsibilities

Vendors are required to fulfill orders promptly and maintain accurate inventory information on the app/website. In case a vendor needs to cancel an order due to unforeseen circumstances, they must notify our customer support team immediately to initiate the refund process for the customers.

Refund Process for Customers

If a vendor cancels an order, the refund process for the affected customers will be handled by the vendor directly. Vendors are responsible for providing timely refunds to customers in such cases.

Timeframe for Vendor Refunds

Vendors must process refunds for canceled orders within 24 hours of cancellation. Failure to do so may result in penalties and account suspension as per our Vendor Policies.

Conclusion

We understand that cancellations and refund requests are a part of the business, and we are committed to ensuring a transparent and efficient process for both customers and vendors. Should you have any further questions or concerns regarding our Cancellation Policy or Refund Policy, please feel free to contact our customer support team for assistance. Thank you for your cooperation and understanding.