Welcome to Savoriko; A Multi Vendor Restaurant Food Ordering Platform. These terms and conditions govern the use of our platform by both customers and vendors. By using our platform, you agree to comply with these terms.

Customer Terms and Conditions

Registration and Accounts

Customers must create an account to place an order. Providing accurate and up-to-date information is the responsibility of the customer. Protect your account information and do not share it with others.

Ordering Process

Customers can browse the vendors, select products, and place orders. Confirm your order and provide accurate delivery information. Orders are subject to availability and acceptance by vendors.

Payment

Payment for orders can be made through various methods available on the platform. All payments are secure and encrypted for the protection of customer information.

Delivery

Delivery times may vary depending on the vendor and location. Customers are responsible for receiving orders at the provided delivery address. Contact customer support for any delivery-related issues.

Returns and Refunds

Vendors may have their own return and refund policies. Contact the vendor directly for any issues related to returns or refunds. Our platform facilitates communication but is not responsible for vendor policies.

Vendor Terms and Conditions

Registration and Approval

Vendors must register and be approved to list products on our platform. Compliance with local laws and quality standards is required for approval. Vendors must maintain accurate product information and availability.

Product Listings

Vendors are responsible for product descriptions, images, and prices. Products must meet quality standards and accurately represent what is being offered. Vendors must promptly update product information and availability.

Order Management

Acceptance of orders is the responsibility of vendors. Timely preparation and delivery of orders are essential for customer satisfaction. Communication with customers regarding order status is crucial.

Payments and Fees

Vendors are paid according to the agreed-upon terms. Our platform may charge fees for services provided to vendors. Transparent reporting of sales and payments is available to vendors.

General Terms and Conditions

Compliance

Both customers and vendors are expected to comply with all applicable laws and regulations. Violation of terms may result in suspension or termination of accounts.

Changes to Terms and Conditions

We reserve the right to update these terms and conditions as needed. Customers and vendors will be notified of any changes prior to implementation.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact our customer support team. Thank you for using our Savoriko; A Multi Vendor Restaurant Food Ordering Platform. We appreciate your business and look forward to providing you with a great experience.